Refund policy

REFUND POLICY
Healing Drops™ | h-drops.com

Last updated: April 2026

At Healing Drops™, our primary commitment is to your satisfaction and well-being. We take great pride in the quality of every product we formulate and ship. Please read our Refund and Returns Policy carefully before placing your order, as it outlines your rights and responsibilities as a customer, as well as the procedures we follow to resolve any issues that may arise.

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WARM WEATHER POLICY

Although it is not very common, Healing Drops™ cannot guarantee that certain products — particularly gummies and gel-based formulas — will not be affected by high temperatures during transit. During warm temperature months (April 15 to October 15), products may be subject to temperature-related changes. Healing Drops™ is not responsible for products that are melted or otherwise affected by temperature exposure during transit.

Our Quality Assurance team inspects all products before they leave our facility. Once a package is handed over to the carrier, Healing Drops™ is not responsible for, nor able to control, the condition of products in transit. Please make sure you are available to accept delivery promptly to avoid leaving your package in warm conditions for extended periods. Store all gummies and gel-based products in an airtight container in a temperature-controlled space no warmer than 70°F (21°C).

Here are some helpful tips for ordering during warm weather:

1. Expedited Shipping: We strongly recommend using one of our expedited shipping services (Next Day, 2nd Day, or 3rd Day Air) during warm months for heat-sensitive products such as gummies and gel formulas. Standard ground shipping is acceptable for capsules and other non-temperature-sensitive products.

2. Business Address: Consider using a business address as your shipping destination. Carriers typically deliver to business addresses earlier in the day, reducing the time your package sits outside.

3. Track Your Package: Monitor your tracking information daily so you can be present when the package arrives. If you are unavailable, consider requesting a hold at the carrier's facility for pickup.

4. Choose Your Shipping Date: During warm weather months, you may request that your order be shipped on a Monday, Tuesday, or Wednesday to avoid packages sitting in a carrier hub over the weekend. Please notify us within 5 hours of placing your order if you have a preferred ship date. Once the order has been released to the carrier, we are unable to make changes.

All of the above recommendations are precautionary. We encourage all customers to follow them when ambient temperatures exceed 65°F. Even when ice packs are included, we cannot guarantee products will not experience temperature-related effects. Healing Drops™ will not issue refunds for products that have been affected by heat during transit when the customer was advised of these risks and did not select expedited shipping.

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CANCELLATIONS POLICY

We understand that circumstances change, and we will do our best to accommodate cancellation requests. To request a cancellation, please contact us as soon as possible at sales@h-drops.com or visit our Contact page at h-drops.com/pages/contact.

Our team is available Monday through Friday, 10:00 AM to 4:00 PM EST. We typically reserve 2–3 business days for order processing, however the majority of orders are fulfilled within hours of being placed. For this reason, cancellation requests must be submitted within five (5) hours of placing the order.

Once an order has been released to our fulfillment team or handed over to the carrier, we are no longer able to cancel it. In such cases, the customer may refuse delivery upon arrival and the package will be returned to our facility, subject to applicable restocking and return shipping fees as outlined below.

Orders placed after 11:30 PM EST, on weekends, or on public holidays will not begin processing until the following business day. Please keep this in mind when evaluating whether your cancellation request falls within the eligible window.

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DAMAGED PACKAGE POLICY

Although it is rare, packages can occasionally sustain damage during transit. Such damage is beyond the control of Healing Drops™ once the package has been handed over to the carrier. If you receive a damaged package, please follow these steps carefully:

1. Do NOT discard any of the original packaging, inner packing material, or damaged products. The carrier will require all of this for their investigation.

2. Contact Healing Drops™ within 24 hours of receiving the damaged package by emailing sales@h-drops.com. Include your order number and a description of the damage.

3. Send clear, detailed photographs showing the outer packaging, inner packaging, and all damaged products. Without photos, we will be unable to process your claim.

4. You may be required to agree to a carrier inspection within 24 hours of receiving the package. The carrier must conduct their investigation before we are able to issue a refund or send replacement products.

5. Once the carrier completes its investigation and we receive confirmation, we will either ship replacement products or issue a full refund, depending on availability and your preference.

If you discard the original packaging, decline the carrier inspection, or fail to contact us within the required 24-hour window, Healing Drops™ will be unable to issue a refund or send replacements.

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OUT OF STOCK POLICY

Healing Drops™ makes every effort to keep our inventory information accurate and up to date. However, in rare cases, a synchronization error between our inventory system and our website may result in an item appearing as "In Stock" when it is no longer available.

If you place an order and one or more items are out of stock, a member of our team will contact you via email within 24 hours of order placement. We will provide you with a list of available substitute products of similar or equivalent value.

If we do not receive a response from you within 48 hours of our outreach email, we will automatically refund the out-of-stock item(s) to your original payment method and ship the remainder of your order.

You may reach us at any time at sales@h-drops.com to advise us of the substitutions or changes you would like to make to your order. If you selected an expedited shipping method or require your order by a specific date, please notify us immediately upon receiving our out-of-stock notification. Healing Drops™ is not responsible for delivery delays caused by out-of-stock items.

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MISSING ITEM POLICY

Healing Drops™ is dedicated to exceeding your expectations at every step of the purchasing process. In the unlikely event that an item is missing from your order upon delivery, please contact us at sales@h-drops.com within 2 business days of receiving your package.

To process your claim, we will compare the weight of every item in your order against the shipping weight recorded at the time of dispatch. If the comparison confirms that an item was not included in your shipment, we will issue a full refund for the missing item. If the recorded shipping weight matches the expected weight of your complete order, we will be unable to issue a refund.

Please note that claims submitted after 2 business days of confirmed delivery (as determined by carrier tracking) will not be eligible for review.

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WRONG ITEM POLICY

If you receive an item that does not match what you ordered, Healing Drops™ sincerely apologizes for the inconvenience. Please contact us at sales@h-drops.com within 2 business days of receiving your order (as confirmed by carrier tracking).

To initiate a wrong item claim, you must provide the following:

- Your order number
- Clear photographs of all items received, including packaging and labels

Without photographic evidence, we will be unable to process your claim. Once we verify the discrepancy, we will take one of the following actions:

- Ship the correct item to you at no additional charge using the same shipping method as your original order, if the item is in stock.
- Issue a full refund for the incorrect item if the correct item is not available.

We will also provide a prepaid return label so you can send back the incorrect item at no cost to you.

If you need the correct item by a specific date, please let us know immediately so we can determine whether a refund is the more practical solution given your timeline.

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NON-RETURNABLE ITEMS

Due to the nature of dietary supplement products and out of an abundance of caution for the health and safety of all our customers, Healing Drops™ is unable to accept returns on the following:

- Opened or used dietary supplements in any format (capsules, gummies, gels, liquid drops, softgels)
- Products that have been removed from their original sealed packaging
- Perishable items, including gel-based formulas and sea moss products
- Personal care or health products that have been opened
- Sale items or discounted products purchased during a promotional event
- Gift cards

We take quality control very seriously, and every product is inspected before leaving our facility. However, once a product has been opened or used, we are unable to verify its condition or ensure it has been stored appropriately, and therefore we cannot resell it or accept it back.

If you have a question about a specific product before purchasing, please contact us at sales@h-drops.com and we will be happy to assist you.

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RETURNS — UNOPENED PRODUCTS ONLY

Healing Drops™ accepts returns only on unopened products in their original, sealed packaging. All return requests must be submitted within 2 business days of confirmed delivery. Returns submitted after this window will not be eligible for review.

To initiate a return, please follow these steps:

1. Email sales@h-drops.com with your order number and reason for return.
2. Wait for written approval from our team before shipping anything back. Returns sent without prior approval will not be processed.
3. Once approved, pack the item securely in its original packaging and ship it to the address provided in your approval email.
4. The customer is responsible for all return shipping costs.

Upon receiving and inspecting the returned item, we will issue a refund to your original payment method, minus the original shipping cost and a 15% restocking fee.

Please note that we do not guarantee delivery time frames, and refunds will not be issued for products that do not arrive by a specific date. It is the customer's responsibility to select an appropriate shipping method at the time of purchase.

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FRAUDULENT ORDER POLICY

Healing Drops™ takes the security of your personal and financial information extremely seriously. In rare cases, an order may be flagged by our system as potentially fraudulent. This may occur due to a variety of factors, including billing and shipping address discrepancies, unusual purchasing behavior, or alerts from our payment processor.

In such cases, we will place the order on hold and attempt to contact you directly to verify your identity and confirm that you are the authorized cardholder who placed the order. We may request that you provide supporting documentation.

If we are unable to reach you or verify the order within a reasonable timeframe, we will cancel the order and issue a full refund to the payment method on file. This process is in place entirely to protect you as a customer and to protect the security of our platform.

We appreciate your patience and understanding if your order is ever subject to this verification process.

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REFUSALS AND UNDELIVERABLE PACKAGES

If a package is refused at delivery for any reason other than visible damage or a confirmed shipping error on the part of Healing Drops™, the order will be subject to a 30% restocking fee plus all applicable original and return shipping charges.

If a carrier makes three unsuccessful delivery attempts and is unable to deliver your package, the package will be returned to our facility. In this case:

- To have the order reshipped, the customer is responsible for the carrier's return-to-sender fee (equal to the original shipping cost) plus the cost of reshipping.
- To cancel the order, the customer is still responsible for the return-to-sender fee plus a 15% restocking fee, which will be deducted from the refund.

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INCORRECT SHIPPING ADDRESS

It is the customer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. If a carrier flags an address as undeliverable, Healing Drops™ will contact you via email. If we do not receive a corrected address within 2 business days, we will cancel the order and apply a 15% restocking fee.

If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the original shipping cost, the carrier's return-to-sender fee, and a 20% restocking fee.

Healing Drops™ does not modify shipping addresses while a package is in transit.

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INTERNATIONAL ORDERS

Healing Drops™ ships internationally and is proud to serve customers around the world. Please note the following conditions that apply to all international orders:

- Healing Drops™ is not responsible for any customs fees, import duties, taxes, or other charges imposed by the destination country. These fees are the sole responsibility of the buyer.
- Once a package has been handed over to the designated international carrier, Healing Drops™ relinquishes responsibility for the package. Any issues related to loss, delay, or damage during transit must be directed to the carrier.
- International delivery timeframes are estimates only and may be affected by customs clearance, inspections, or circumstances beyond our control. Healing Drops™ does not guarantee specific delivery dates for international shipments.
- If a package is lost during international transit, please contact the carrier directly to file a claim. Healing Drops™ will provide all available documentation to assist with your claim.